What's happening
The terminal keeps its own clock, separate from your POS. When that clock drifts or resets, receipts print the wrong date and the batch closes against the wrong business day. Most often this happens after a power cut, or twice a year when daylight saving changes.
Before you start
- Take the terminal out of any transaction and get back to the idle screen
- Have your manager passcode ready — the clock is behind it
- Do this outside of service if you can; the terminal restarts at the end
Fix it
- From the idle screen, press the menu key.
- Choose Settings. The screen shows a list with Date & time in it.
- Enter your manager passcode.
- Choose Date & time, then Set date. Type the date as six digits.
- Choose Set time. Type the time as four digits in 24-hour form — 2:30pm is
1430. - Confirm. The terminal restarts and returns to the idle screen.
- Run one $1.00 test sale and check the printed date. Void it afterwards.
Did that work?
Yes — you're set. Nothing else to do.
No — if the clock is still wrong after a restart, stop here and call us.