01 / FAQs

Frequently asked questions.

Quick answers to common questions about our services and solutions. Still stuck? Pick up the phone and call 770-766-1060 — we'll get you to the right person on the first try.

The Payment Card Industry Security Standards Council has created security requirements for all merchants who accept payment cards. Most merchants complete the self-assessment questionnaire (SAQ) and reaffirm it annually. Some also need quarterly scans run against their IP addresses. Your card processor should have sent you enrollment information on the PCI-SAQ and walked you through it.

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Frequently asked questions.

What does PCI mean? How do I become compliant and stay compliant?

What is the best way to prevent a chargeback?

My clerks sometimes mis-key a sale in the credit card terminal. How can we prevent against such errors?

My current processor holds onto larger sales tickets and releases funds up to a week late. Why?

Why am I limited to how much I can process with cards in a month?

I've been told the new chip (EMV) cards prevent fraudulent credit/debit card sales. Is that correct?

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