1 Step Technologies
Support

U.S.basedsupportteam

100% in-house support out of Peachtree City, GA. When you need us, you reach a person who knows your setup.

Email support
01 / Reach us

One number, one inbox, one team that answers.

Hours

24/7/365

Live support around the clock, every day of the year. Urgent processing issues come first.

Location

125 Governors Square, Peachtree City, GA 30269

One office in Peachtree City, GA. No offshore handoffs, no ticket maze.

02 / What we help with

The things that stop your day — handled by someone who knows.

PCI compliance

Not sure if you're actually compliant — or what the SAQ is even asking? We walk you through the questionnaire, the scans, and staying compliant year over year.

Chargeback disputes

“That chargeback was ridiculous.” Send us the dispute and we build the response — evidence, deadlines, and representment — so you stop eating losses you didn't earn.

Devices & terminals

A terminal won't connect, a reader stopped reading chips, or you need a unit configured before a busy weekend. We troubleshoot live and get you taking cards again.

Billing questions

A statement line you don't recognize or a fee you want explained. We read the statement with you in plain language — no runaround, no “open a ticket.”

Training & onboarding

New hire at the counter or a new feature you haven't used yet. We train your staff directly so the system gets used the way it was meant to be.

Integrations & setup

Connecting payments to your POS, accounting, or store software. We handle the setup and the testing so the sale amount, deposit, and reconciliation all line up.

04 / Support FAQ

Support & FAQs.

GET STARTED TODAY

Ready to streamline your business?

Our team of payments and technology specialists are here to discuss next steps and answer any questions you may have.

Prefer to talk? 770-766-1060 · info@1steptech.com