What's happening
Your terminal is set to close its batch automatically overnight. When that doesn't happen — usually because the terminal was off or offline at the time — the sales sit in an open batch and won't fund until it closes. You'll normally notice it as a missing deposit.
Before you start
- Print or pull yesterday's totals from your POS so you have a number to compare
- Do this before you start taking today's sales if you can
Fix it
- From the idle screen, press the menu key.
- Choose Reports, then Batch total. Write the number down.
- Compare it with your POS total for the same day. They should match to the cent.
- If they match: go back, choose Settlement, then Close batch.
- Wait for the confirmation slip to print. Keep it.
- If they don't match, stop here. Don't close it — call us.
Did that work?
Yes — the funds move on the next banking day.
No — if the close fails, note the error and call us.