The hospitality industry is gearing up for one of its busiest seasons. With a full hotel, the

chances of receiving the dreaded room charge dispute are even higher. To prevent those, it is

essential to collect the correct paperwork at check-in. This includes the following: 

1. A Valid Form of ID: This verifies the identity of the guest 
2. A Credit Card on File: This helps ensure payment for room damages 
3. A Signed Room Disclaimer: This disclaimer provides additional protection and authority when charging for violations of hotel policy.
   1. The disclaimer states that in addition to the charges for the stay the card is also authorized for any charges incurred as a result of violations of hotel policy or for sundries or in-room entertainment. Some examples of policy violations include:
      1. Unauthorized Pet
      2. Smoking in the Room
      3. Removal of Hotel Property
      4. Excessive Garbage 
      5. Rearrangement of Furniture 
      6. Damaged Property 

The check-in process is important and gathering all this information is necessary, but it should not overshadow the check-out process. When checking out a guest, it is good practice to ask if there are any changes to the card on file. This is because many guests use the same card for entertainment during their stay and may have reached their limit. 

While the hold for the original card may have been secured at check out. Additional charges can add up. To ensure the guest is aware of the charges, it is good to provide the party with the final total to allow for a complete room settlement of the portfolio.

If you have any questions about how we can help you make this holiday season a success, please reach out! 

Happy Transacting!